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REFUND AND RETURN POLICY
Last updated: May 15, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
This policy does not limit any mandatory consumer rights granted under applicable law, including the right of withdrawal and other consumer protection rights under Turkish law where applicable.
RETURN ELIGIBILITY
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags, and in its original packaging.
You will also need the receipt, order confirmation, or another proof of purchase.
Items that are returned damaged, used, washed, altered, without tags, or not in their original packaging may not be accepted, unless the return is due to a defect, damage, or an error caused by us.
HOW TO START A RETURN
To start a return, please contact us at info@voyadra.com.
Please include your order number, the item you would like to return, and the reason for your return request. If the item is defective, damaged, or incorrect, please also include clear photos showing the issue.
Returns must be sent to the following address:
Voyadra
Mimar Sinan Mah. Ceren Sok.
Çekmeköy, Istanbul, 34794
Türkiye
If your return is accepted, we will send you return instructions and, where applicable, information about the return shipping process.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@voyadra.com.
RETURN SHIPPING
We use Navlungo as our shipping integration and logistics partner.
Return shipping instructions may vary depending on the order, delivery location, carrier availability, and the reason for the return. If we provide a return shipping label or specify a contracted carrier for the return, the return must be sent in accordance with the instructions provided to you.
Return shipping costs will be handled in accordance with applicable consumer protection laws and the return instructions provided to you.
If the return is due to a defective, damaged, or incorrect item, we will evaluate the issue and provide the appropriate return or replacement solution in accordance with applicable law.
DAMAGES, DEFECTS AND WRONG ITEMS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
This allows us to evaluate the issue and make it right.
When contacting us about a damaged, defective, or incorrect item, please include your order number and clear photos of the item, packaging, and the issue.
EXCEPTIONS AND NON-RETURNABLE ITEMS
Certain types of items cannot be returned, except where required by applicable law.
Non-returnable items may include:
- Custom-made products
- Personalized products
- Made-to-order products
- Special order products
- Products printed or produced according to the customer’s specific request
- Gift cards
- Items that cannot be returned for hygiene, health, or safety reasons once opened or used
Custom-made, personalized, made-to-order, specially printed, or customer-submitted design products cannot be returned or exchanged unless they are defective, damaged, or incorrectly supplied.
Please contact us at info@voyadra.com if you have questions or concerns about your specific item before starting a return.
SALE ITEMS
Sale items may be returned in accordance with this policy and applicable consumer protection laws, unless otherwise stated and permitted by law.
Gift cards are non-refundable, except where required by applicable law.
EXCHANGES
If you need a different size, color, or item, please contact us first at info@voyadra.com.
The fastest way to ensure you get what you want is usually to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Exchanges are subject to product availability.
RIGHT OF WITHDRAWAL UNDER TURKISH CONSUMER LAW
If your purchase is subject to Turkish consumer protection laws, you may have a statutory right of withdrawal within 14 days from the date you or a third party designated by you receives the product, without giving any reason and without paying any penalty, except for legally permitted exceptions.
To exercise your right of withdrawal, you must notify us within the applicable legal period by contacting us at info@voyadra.com.
After notifying us of your withdrawal request, you may be required to return the product within the period required by applicable law and in accordance with the return instructions provided to you.
The item must be returned in the same condition that you received it: unworn, unused, unwashed, with tags, and in its original packaging. You will also need the receipt, order confirmation, or another proof of purchase.
The right of withdrawal may not apply to certain products under applicable law, including goods prepared in line with the consumer’s requests or personal needs, such as custom-made, personalized, made-to-order, or specially printed products, unless the product is defective, damaged, or incorrectly supplied.
Nothing in this policy limits your mandatory rights under applicable consumer protection laws.
REFUNDS
We will notify you once we have received and inspected your return, and let you know whether the refund was approved.
If approved, you will be automatically refunded to your original payment method within 10 business days after approval, unless another method is required or permitted by applicable law.
Please remember that it may take some time for your bank, card provider, or payment provider to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@voyadra.com.
CONTACT
For return and refund questions, you can contact us at:
Email: info@voyadra.com
Phone: +90 531 830 23 45
Return Address:
Voyadra
Mimar Sinan Mah. Ceren Sok.
Çekmeköy, Istanbul, 34794
Türkiye
Seller / Business Information:
Legal Trade Name: Fatma MAN
Brand / Store Name: Voyadra
Tax Office: Sarıgazi Tax Office
VAT / Tax Number: 8030188189